Updated 2026-10-07. Queensland focused general information.
Routine repairs
The RTA describes routine repairs as repairs that are not defined as emergency repairs. Tenants should notify the property manager or owner, ideally in writing, and should not arrange routine repairs without written permission.
Emergency repairs
Emergency repairs include specific serious issues such as major water leaks, dangerous electrical faults, gas leaks, serious roof leaks, blocked or broken toilets and faults that make the property unsafe or insecure.
Why classification matters
Emergency repair rules affect contact procedures and what a tenant may be able to arrange if the nominated repair contact cannot be reached.
Do not guess on regulated work
Electrical, gas and plumbing issues can involve safety and licensing. Use appropriately licensed specialists.
Keep communication clear
Repair delays are easier to manage when everyone knows what has been reported, what action is booked and the realistic timeframe.
General information only. For tenancy disputes or legal rights, check current RTA guidance or obtain professional advice.
Need the property repaired?
Send us the address and repair list.